Each new CyberFlixTV order is covered by a 7-day money-back guarantee. The principle is simple: you should never pay for a service that will not play in your home.
What is covered
If streaming does not work because of a technical problem and our support team cannot solve it, you get the full amount back. The seven days start on the day your login details are sent.
Quick checks before you ask
- the server URL, username and password were entered with no extra spaces
- your player app is updated to the latest version
- you restarted your router and tried an Ethernet cable or the 5 GHz Wi-Fi band
Still not working? Message our team. In most cases we find the cause within minutes.
How to ask for a refund
- Write to us on WhatsApp or at [email protected].
- Tell us the email or phone number used for the order and the device that will not play.
- You get a confirmation, and the payment goes back to the original payment method.
What is not covered
The guarantee does not apply when the service works but you change your mind after the seven days, or when a login was switched off because it was shared widely.